Finally got around to reading Chris Voss's Never Split the Difference to the end this weekend, after having started it early this year and then forgotten about it. It's a very tactical, pedagogical book, so it'll appeal to those who resonate with that style of learning. It reminds me a lot of Never Eat Alone, in all the good ways. It teaches you to think about the aspects of human relationships and communication that are normally in the shadows, and chief among them is the main conceit of the book: effective communication is mostly thoughtful, curious listening.